Policies & Frequently Asked Questions
- RESERVATIONS AND RATES:
- HOTEL INFORMATION & AMENITIES:
- SOCIAL MEDIA & HOTEL CONTACT INFO:
Q: What is your cancellation policy?
A: 24 hours notice prior to check in time unless it is a non-refundable room.
Q: Can I reserve a room or request a rate quote via email?
A: Yes – please contact our reservations department.
Q: Must I use a valid credit card to make a reservation? Is a deposit required?
A: Yes a valid credit card is required to make a reservation and a deposit is required.
We do require a $50 security deposit at check in.
Non refundable room rates require 100% payment at time of booking.
Q: How can I contact your hotel?
A: Phone, email, social media or walk in.
Q: What are your check-in and check-out times? Is there a fee for late check out?
A: Check in- 4pm Check out 11am (late fees may apply)
Q: How do I book a reservation?
A: You can book online on our website at www.georgianbayhotel.com or by calling our reservations line at: 1-800-482-7894 ext 500
Q: Can I use another party’s authorized credit card to pay for my room?
A: Yes, with a signed credit card authorization form.
Q: What payment methods may I use to pay for my reservation?
A: Mastercard, Visa, and American Express, Cash, or Debit
Q: Is there an age requirement for making a reservation?
A: You must be 21 to make a reservation
Q: I would like to reserve more than one room at a time. What do I do?
A: Please contact our reservations department
Q: I would like to make a group reservation. Who do I contact?
A: Please contact our reservations department
Q: How do I receive a reservation confirmation on my mobile phone?
A: Georgian Bay Hotel will send an email confirmation after booking with us online or by phone. This email is mobile friendly
Q: How many people can stay per room?
A: We offer hotel rooms, one, two, and three bedroom suites, occupancy depends on unit size
Q: Are your rooms non-smoking?
A: All our rooms and suites are non-smoking
Q: What is the cancellation policy? / How do I change or cancel my reservation?
A: 24 hours prior to your stay you can contact the reservations department to cancel or change your reservation unless it is a non-refundable rate.
Non-refundable rates cannot be changed or altered once booked. Our non-refundable rates are offered through our Website Reservations, Expedia or Booking.com, and most OTA sites.
*If you have booked through any third party booking site, (such Expedia, Booking.com, etc.) you must contact the third party booking site first. They will send us your cancellation information.
Q: When/ how will I receive a booking confirmation?
Georgian Bay Hotel will send an email confirmation after booking with us online or by phone.
Q: What amenities do you have in your hotel?
A: We have an on-site Spa and Restaurant. The hotel has an outdoor and an indoor pool, fitness center, tennis court, children’s playground, horseshoes, shuffle board, and Superstition Golf; a spectacularly landscaped 18 hole professional family putting course.
We also offer Equipment rentals including: Bike Rentals, Snow Shoe Rentals and Tennis Rentals. Seasonal Sports Equipment Available to Use: Shuffleboard Court, Horseshoe Pit, Volleyball net, Basketball Nets, Hockey Nets, Bocce Ball
Q: Are pets allowed?
Q: Is the hotel/ are the rooms accessible?
A: We have accessible rooms, please note this requirement when booking your room.
Q: Are there connecting rooms?
Q; Are there safes in the rooms?
Q: Does your hotel provide roll away beds (extra beds)? Cribs? Extra pillows?
A: Yes, please contact front desk – The roll away beds are $10 per night
Q: Is breakfast included in the rate?
A: Breakfast is not included but all guests receive 15% off all food at Gustav Chophouse and Bar.
Q: Does your hotel have (wireless) Internet access?
Q: Do the rooms have a mini fridge?
Q: Do you have a fitness center? What kind of equipment does it have? What are the hours?
A: Our fitness center offers weights, treadmill and stationary bikes. It is open daily.
Q: How do I book a tee time at the Superstition putting course?
A: Please call the front desk at ext: 901
Please visit http://www.gustavs.ca/ for information on Gustav Chophouse and Bar restaurant hours and menu.
Q: How do I subscribe/ unsubscribe to the newsletter?
A: You can sign up for our newsletter on our website or through our Facebook page.
Q: What are the Hotel Social Media Sites?
A: All our social media sites can be found on our Homepage Here
Corporate & Wedding Events:
Q: I am looking for more information on weddings and events. Who can I contact?
A: Please contact Chris Levoy at Ext. 801
Q: I am looking for more information on the conference center. Who can I contact?
A: Please contact Chris Levoy at Ext. 801 for Corporate Events or view our corporate events information.